Proposed Solution that finally worked (HP Color LaserJet CM1312nfi MFP) Scanner Driver IssueĪfter 3 hours of loading, unloadinmg, reloading, deleting the various printer drivers, the scan option Driver finally loaded. HP: Time to invent a solution for this problem! Thanks in advance! Its seems to be a Ho Peless problem to get the scanningstuff in action again. I tried to install this up-to-date not-working sw a couple of times already. Even on different pc's.Įach time during installation the sw made the proposal to check for newer sw! And never any newer sw was found as the the most recent sw I downloaded, of couse. I downloaded this most recent software several times already! I installed this a couple of times already. Well, there we are at the start of this problem again!!! This newest SW has no Scan sw included, or there is no way to install it on the computer! The message said: Go there, and downlaod the most recent software for this printer. Well, actually that's what I thougt some weeks ago already! Now I'm really sure about it!ĭoctor told me what to do: Goto Customer Support! There was a handy link in that message, which did not work! This helped a little: Scanner Docter told me that the Scan Software was not found on my computer. I installed the Printer and Scanner doctor. Is HP assuming I should buy a new printer? I don't think that's a friendly way for customer satisfaction! I checked on the internet, it seems quite a lot of people in the world are encountering this "Missing Scanfunction" problem, and it's not always "Windows 10 related".
Printing works find then, and after this installation there is a way to make the connection to the network swell. Installing with USB makes the printer working. The missing scanner on my All in One is the main problem of this all. And about 1,5 month ago I updated to Windows 10, and now I'm running into all kind of different problems. Lateron I updated to Windows 7, that worked fine. Ridiculous!!!! I bought this HP laptop with Vista, did not use it very much because Vista was a disaster. This message assumes that the computer is working with Vista. The system sends a report to HP, an a "solution" is send to my display. This ends up in a loop when the systems tries to connect the printer to the network. Re-installing the sw (newest version) is not possible as a network printer. I encountered the same problem on my CM1312nfi MFP, after installing Windows 10. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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